Careers

Rockstars wanted!

Are you a Rockstar? If you are a strongly motivated individual who likes to get things done, then you could become one of our Rockstars. Our Rockstars are driven. They are energetic, results-oriented people who seek innovative yet practical solutions to their day-to-day work. Rockstars are passionate about succeeding. They like to excel in everything that they do. Rockstars aim for excellence. They climb out of their comfort zones and are not afraid of new challenges. They give their best in whatever task they undertake. They like teamwork. They whistle while they work, leaning on one another in order to get a job done. They celebrate successes, and they cheer for each other's accomplishments. Rockstars provide great customer service. They know the importance of keeping customers satisfied and happy. Finally, a Rockstar takes responsible action. He shows personal discipline, integrity and takes pride in being a part of a band of people with a trusted name in business. If you are a Rockstar, you belong to a band of people that will unleash and maximize your potential.


Location: World Wide - Department: Customer Services

Description: Technical Support Representative

Technical Support Representative :
Provides technical support to users by researching and answering questions; troubleshooting problems.

Technical Support Representative - l Job Duties:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Skills/Qualifications: Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration

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Location: World Wide - Department:Customer Services

Description: Customer Service Representative

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

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Location: World Wide - Department: Development

Description: Web Site Designer

Web Site Designer Job Purpose:
Develops Web sites by planning and executing design; maintaining and upgrading service.

Web Site Designer Job Duties:

  • Plans site design by clarifying goals; designing functionality.
  • Develops site navigation by categorizing content; funneling traffic through content.
  • Develops site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.
  • Prepares site by installing and configuring server software; installing programming language using authoring and formatting tools; ensuring cross-platform compatibility; establishing links.
  • Establishes locatability by registering with search engines.
  • Upgrades site by updating content and graphics; monitoring performance and results; identifying and evaluating improvement options; introducing new technology; maintaining links.
  • Protects site by designing and installing security precautions.
  • Maintains site appearance by developing and enforcing content and display standards; editing submissions.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Provides information by collecting, analyzing, and summarizing data and trends.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Accomplishes information systems and organization mission by completing related results as needed.

Skills/Qualifications: Web Graphic Design, Web Savvy, Planning, Web User Interface Design, Web Programming Skills, Teamwork, Illustration Tools, Multimedia Content Development, Understanding Browser Capabilities, Internet Presence, Verbal Communication

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Location: World Wide - Department: Development

Description: Network Engineer

Network Engineer Job Purpose:
Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

Network Engineer Job Duties:

  • Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secures network system by establishing and enforcing policies; defining and monitoring access.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Reporting network operational status by gathering, prioritizing information; managing projects.

Skills/Qualifications: Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management

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Location: World Wide - Department:Customer Services

Responsible for writing content, PRs and articles.

Knowledge and Skills:

  • Strong written communication skills; ability to write clear, structured, articulate, and persuasive proposals.
  • Strong editing skills.
  • Attention to detail.
  • Ability to meet deadlines.
  • Knowledge and familiarity with research techniques.
  • Strong contributor in team environments

Qualifications:

  • Minimum of two years experience with writing.
  • Experience working in deadline-driven environments.
  • Able to work well in a team environment, handle multiple assignments and meet deadlines.

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